If you visit, use, or shop at the site or any future site operated by us, you accept these Terms and Conditions. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.
By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.
Returns and Refunds
If returning an item, you will be responsible for the shipment, all related costs, and risks related to the return shipment. Alternatively, you can contact your Regional Sales Rep as they may be able to pick up for you.
Items may be returned up to 14 days from receiving the order. We only accept resalable items in its original packaging with the tags attached and in the same state as received, unused and undamaged.
Personalized items are made to order; we are unable to accommodate refunds or exchanges to personalized pieces once your order has been submitted.
After receiving and reviewing your return, you will receive a new product or refund as soon as possible.
Order Cancellation / Modification
If you decide to cancel or modify your order, please write to us as soon as possible. We will do our best to make the change. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.
Shipping and Delivery
We ship North America. Every area has a unique minimum order required to qualify for free shipping. Please see you Sales Rep to determine yours.
We ship Monday through Friday, excluding select holidays. Once your order is processed and shipped out, we will notify you by email.
The following information is the estimated time frame you should receive your order after it has been shipped:
Canada 2 to 5 days from the date shipped.
Duties and International Fees
Deliveries to countries outside Canada may incur duties, taxes, or charges that are not included in the total price displayed. To avoid unforeseen charges, we recommend contacting your local customs office for information on fees before placing your order.
The use of our website is usually possible without providing personal data. Personal data, such as your email addresses, is always provided to us voluntarily and only when you subscribe to our newsletter. Other personal data, including your name and address, is only required if you are ordering goods.
An external, PCI-compliant payment gateway handles all credit card payment transactions.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, and all transactions are processed through a gateway provider and are not stored or processed on our servers.
Most cookies that we use are so-called “session cookies,” which we will delete automatically after the end of your visit. Other cookies remain on your terminal device. Those cookies enable us to recognize your browser on your next visit.
Although we take all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.